RETURNS & REFUNDS POLICY

MicroFuel™ | by Field & Root

We want you to feel confident ordering MicroFuel™. If there's a problem with your order, we're here to help.

RETURNS

For food safety and product integrity, all MicroFuel™ purchases are final sale. We do not accept returns for change of mind, flavour preferences, or unwanted products, including unopened pouches.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@fieldandroot.ca.

Include your order number, a brief description of the issue, and photos of the product and packaging where possible.

We'll review the issue and arrange an appropriate refund or replacement at no additional cost to you. Please wait for instructions before returning or disposing of any affected products.

RETURN SHIPPING

If we determine that a return is necessary for a damaged, defective, or incorrect order, we'll cover the reasonable return shipping costs.

REFUNDS

Approved refunds will be issued to your original payment method, generally within 5 business days of approval. Your payment provider may take additional time to process the credit.

EXCHANGES

We do not offer product exchanges. Replacements may be provided for damaged, defective, or incorrect orders.

YOUR CONSUMER RIGHTS

This policy does not limit any rights or remedies available under applicable consumer protection laws.

CONTACT

Field & Root Microgreens

Email: info@fieldandroot.ca

Website: www.microfuel.ca